Refund & Cancellation Policy

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Welcome to Pentecost Matrimony (https://covenantmatrimony.com/).
This Refund & Cancellation Policy explains the terms under which refunds and cancellations are processed for paid services offered on our website.

By purchasing any paid service, you agree to this policy.

1. Paid Services

Pentecost Matrimony offers both free and paid (premium) membership plans and services.
Paid services may include:

• Premium membership

• Profile visibility boosts

• Contact details access

• Other paid features as introduced from time to time

2. Cancellation Policy

• Users may request cancellation of a paid service by contacting our support team.

• Cancellation requests must be sent from the registered email address.

• Cancellation does not automatically guarantee a refund.

3. Refund Eligibility

Refunds may be considered under the following conditions:

• Payment was deducted but service was not activated

• Technical errors from our system preventing service usage

• Duplicate or accidental multiple payments for the same service

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

• User has used any portion of the paid service

• Dissatisfaction with matches or responses

• Marriage or relationship outcomes

• Violation of Terms & Conditions

• Account suspended or removed due to misuse or policy violations

• User changes mind after purchase

5. Refund Request Process

To request a refund:

• Email us at support@covenantmatrimony.com

• Use the subject line: Refund Request

• Provide:

  • Registered email ID

  • Transaction ID / payment reference

  • Reason for refund request

6. Refund Processing Time

• Approved refunds will be processed within 7–10 business days

• Refunds will be credited to the original payment method

• Processing time may vary depending on the payment provider or bank

7. Admin Rights

Pentecost Matrimony reserves the right to:

• Approve or reject refund requests at its sole discretion

• Modify or discontinue any paid service without prior notice

• Deny refunds in cases of policy abuse or misuse

8. Chargebacks & Disputes

• Users are encouraged to contact our support team before raising a chargeback.

• Unauthorized chargebacks may lead to account suspension or permanent ban.

9. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time.
Any changes will be effective immediately upon posting on the website.

10. Contact Information

For refund-related queries, contact:

📧 Email: support@covenantmatrimony.com
🌐 Website: https://covenantmatrimony.com/